Executive Director White Glossy Mug

What’s your exchange/return policy?

In an effort to reduce our footprint and support thoughtful purchases, we don’t offer returns and exchanges. All of our products have product descriptions which include sizing charts or measurement tables/information to ensure accurate sizing prior to purchase. We want your purchase to be well thought out and intentional. We want you to love it and keep it. But, if there’s something wrong with your order, please let us know by contacting us at support@thirdsectorswag.com  and we will make it right!

All gift cards are final sale.

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us within 7 days of the delivery date with photos of wrong/damaged items and we’ll sort this out for you. Please ensure that the items are unworn, unwashed or unused. 

Damages and issues

Please inspect your order when you receive it and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Please attach a photo of the received product to  support@thirdsectorswag.com along with your order #.Please ensure that the items are unworn, unwashed or unused. 

You can always contact us for any product issues at support@thirdsectorswag.com . Our customer service reps do not work weekends and will be back in touch with you as soon as possible. We believe in and support radical love, so please remember kindness in your interactions with our team, we promise you we are real human beings behind the screen, trying to help.  🙂

Third Sector Swag Inc. reserves the right, at any time and without prior notice, to modify these terms and conditions.

For general inquiries and customer service please reach us at support@thirdsectorswag.com